Privacy Policy

Privacy Policy


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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@crybaby.com or mailing us at:
Cry Baby
980 Little East Neck Rd west babylon New York US 11704

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 


SECTION 8 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@crybaby.com

© 2023, CRY BABY

Shipping

When will my order ship?

We process and ship orders within 3 business days. During peak season, processing times will be higher.

Shipping to Canada usually take up to 10 business days to arrive and other international orders usually take up to 15 days, however some areas could take longer. 

Please email contact@crybaby.com if you're wondering what the status of your order is.

Do you ship internationally?

Yes! We ship worldwide!

Will there be customs fees for international orders?

Yes. Customs and duties are at the sole responsibility of the purchaser and they are not included at checkout.

How much does shipping cost?

Shipping costs start at $6 and can go up depending how fast you need the package and where you're located.

The best way to view our rates is to go through the checkout process and fill in your address to see what options there are. Payment info is not needed to find out your rates. We offer free shipping over $100 (applies to U.S only.)

What is your shipping courier?

We currently ship with USPS.

Returns

Do you accept returns/exchanges?

If you don't like your item, you may return it within 10 days of receiving your order for store credit. Due to the fast turnover of stock, we do not accept exchanges.

All sale items (anything that has a mark down) are FINAL SALE and cannot be returned.

Click here for our full return policy.

How can I make a return?

Click here on how to make a return and for our full return policy. 

Can I return items when I've used a promo code on them?

If you've used a promo code on a full priced item, yes. As long as they are not already marked down prices/under our sale section & if we specifically state that you cannot under our special sales, for example 40% & 50% OFF sales are usually final sale.

Product

Do you have a size chart?

Click here for our full size chart.

If you are still unsure, feel free to ask us any questions, we're here to help you find the perfect fit.

How should I care for my Cry Baby clothes?

We highly recommend washing on cold & hang dry or dry on low, not only for the environment but to maintain your Cry Baby clothing for a lifetime.

Will you ever restock certain items?

Almost everything that we release is a one time release. We usually do not restock our older items unless they are in extremely high demand. Please let us know on our instagram or contact us if there is an item you are really interested in, we will do our best to accommodate restocks.

Where are your items made? How sustainable is Cry Baby?

Due to our unique designs and fabrics we offer, we've made it our choice to produce everything overseas in Guangdong, China. Unlike other factories, we've spent over a year finding the perfect factory to work with that holds meticulous standards to ensure that it provides employees with fair wages and work time, operates efficiently, and includes a positive work environment. We have never and will never use sweatshops. We have a great relationship with our  factory to create the best designs for you guys as well as making sure everyone has a positive workplace. 

While apparel as a whole isn't entirely sustainable, we make sure to always select organic cotton as much as we can as well as use recycled fabric when we can. We also choose the higher quality fabrics to ensure durability and less consumption. Our packaging is made from 100% recycled material and we encourage to you recycle them every time as well. We are constantly working on more initiatives to become more sustainable every day. If you have any tips, questions or concerns, or would like to know more, please feel free to reach out to us.

Orders

Can I alter or cancel my order?

Once you place your order, it cannot be canceled or changed. Please double check and make sure everything is correct when clicking the check out button.

All gift cards are final sale and cannot be refunded or canceled.

My order says delivered, but I didn't receive it?

First - please check that the shipping address that you checked out with matches your current location. Second - check with your neighbors to make sure that they didn't receive it by mistake. Most of the time packages are marked delivered before they actually are, so give it a 1-2 days for it to arrive. 

We are not held liable for lost or stolen packages after they have left our fulfillment center, however if you still do not receive it, send us an email to contact@crybaby.com and we will try our best to help track down the package.

Inquiries / Other

How can I contact you guys?

Any questions about your order, sizing, or any general info: contact@crybaby.com

All press/collaboration inquiries: press@crybaby.com

How can I join the community?

Click here to create an account with us. 

Click here to sign up for our newsletter.

We're always posting blogs & stories to uplift and help each other out as well as provide you with fun wallpapers, exclusive emails and post notifications if you have our app downloaded too!

Are you guys ever hiring?

Cry Baby is constantly expanding and looking for new team members and talent. If you think you're a good fit and would like to work with us, email your resume and any other additional info to careers@crybaby.com 

Where are your items made? How sustainable is Cry Baby?

Due to our unique designs and fabrics we offer, we've made it our choice to produce everything overseas in Guangdong, China. Unlike other factories, we've spent over a year finding the perfect factory to work with that holds meticulous standards to ensure that it provides employees with fair wages and work time, operates efficiently, and includes a positive work environment. We have never and will never use sweatshops. We have a great relationship with our  factory to create the best designs for you guys as well as making sure everyone has a positive workplace. 

While apparel as a whole isn't entirely sustainable, we make sure to always select organic cotton as much as we can as well as use recycled fabric when we can. We also choose the higher quality fabrics to ensure durability and less consumption. Our packaging is made from 100% recycled material and we encourage to you recycle them every time as well. We are constantly working on more initiatives to become more sustainable every day. If you have any tips, questions or concerns, or would like to know more, please feel free to reach out to us.