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FAQ

SHIPPING

When will my order ship?

We process and ship orders within 3 business days. During peak season, processing times will be higher. Shipping to Canada usually take up to 10 business days to arrive and other international orders usually take up to 15 days, however some areas could take longer. 

What is the status of my order?

Click here to look up where your order is. 

Do you ship internationally?

Yes, we ship worldwide!

Will there be a customs fee for international orders?

Yes. Customs and duties are at the sole responsibility of the purchaser and they are not included at checkout.

What is your shipping courier?

We currently ship with USPS.

How much does shipping cost?

Shipping costs start at $6 and can go up depending how fast you need the package and where you're located. The best way to view our rates is to go through the checkout process and fill in your address to see what options there are. Payment info is not needed to find out your rates. We offer free shipping over $100 (applies to U.S only.) 

ORDERS

Can I alter or cancel my order?

Once you place your order, it cannot be canceled or changed. Please double check and make sure everything is correct when clicking the check out button.

My order says delivered, but I didn't receive it!

First - please check that the shipping address that you checked out with matches your current location. Second - check with your neighbors to make sure that they didn't receive it by mistake. Most of the time packages are marked delivered before they actually are, so give it a 1-2 days for it to arrive. We are not held liable for lost or stolen packages after they have left our fulfillment center, however if you still do not receive it, send us an email to contact@crybaby.com and we will try our best to help track down the package.

RETURNS

Do you accept returns/exchanges?

If you don't like your item, you may return it within 10 days of receiving your order for store credit. Due to the fast turnover of stock, we do not accept exchanges. All sale items are FINAL SALE and cannot be returned. Click here for our full return policy. 

How can I make a return?

Click here on how to make a return and for our full return policy. 

Can I return items when I've used a promo code on them?

If you've used a promo code on a full priced item, yes. As long as they are not already marked down prices/under our sale section. 

 

PRODUCT

Size chart / what size should I order?

Click here for our full size chart. If you are still unsure, feel free to ask us any questions, we're here to help you find the perfect fit.

How should I care for my Cry Baby clothes?

We highly recommend washing on cold & hang dry or dry on low heat not only for the environment but to maintain your Cry Baby clothing for a lifetime.

Will you ever restock certain items?

Almost everything that we release is a one time release. We usually do not restock our older items unless they are in extremely high demand. Please let us know on our instagram or contact us if there is an item you are really interested in, we will do our best to accommodate restocks.

Where are your items made / How sustainable is Cry Baby?

Due to our unique designs and fabrics we offer, we've made it our choice to produce everything overseas in Guangdong, China. Unlike other factories, we've spent over a year finding the perfect factory to work with that holds meticulous standards to ensure that it provides employees with fair wages and work time, operates efficiently, and includes a positive work environment. We have never and will never use sweatshops. We have a great relationship with our  factory to create the best designs for you guys as well as making sure everyone has a positive workplace. 

While apparel as a whole isn't entirely sustainable, we make sure to always select organic cotton as much as we can as well as use recycled fabric when we can. We also choose the higher quality fabrics to ensure durability and less consumption. Our packaging is made from 100% recycled material and we encourage to you recycle them every time as well. We are constantly working on more initiatives to become more sustainable every day. If you have any tips, questions or concerns, or would like to know more, please feel free to reach out to us.

INQUIRIES / OTHER

Where can I contact you guys?

Any questions about your order, sizing, or any general info: contact@crybaby.com

All press/collaboration inquiries: press@crybaby.com

Text us: +1 (646) 760-7985

How can I join the community?

Click here to create an account with us. Click here to sign up for our newsletter. We're always posting blogs & stories to uplift and help each other out as well as provide you with fun wallpapers, exclusive emails and post notifications if you have our app downloaded too!

Are you guys hiring / Can I apply to work with Cry Baby?

Cry Baby is constantly expanding and looking for new team members and talent. If you think you're a good fit and would like to work with us, email your resume and any other additional info to careers@crybaby.com